Impact on production systems from recent and emerging complex business models: Explicit and tacit knowledge required

The paper addresses, based on an empirical study, what impact the use of recent complex business models, in particular, Functional Products, may have on production systems in terms of the explicit and tacit knowledge that is required. Requirements for new knowledge currently lacking or in the process of being acquired have been of specific interest for the study. The study focuses on the customer side, involving both manufacturing and process industry companies. A set of explicit and tacit knowledge aspects has been identified. The current set of knowledge aspects found during the literature review has largely been corroborated and the new specific knowledge identified is highlighted. © 2015 The Authors. Published by Elsevier B.V. Peer-review under responsibility of the Programme Chair of the Fourth International Conference on Through-life Engineering Services.